Frequently Asked Questions

Who am I buying from?
ImagineGear is a Platinum Seller on eBay dedicated to selling top-quality name-brand merchandise since 1999.

  • We have a 100% Feedback Rating
  • We rank in the top 5% of Sellers for 5-Star Ratings
  • Our mission is to "Exceed Your Expectations" for every transaction

    ImagineGear is an authorized dealer for all items listed, and all items are 100% authentic and come with original manufacturer warranty. All items are brand new in retail packaging unless specifically stated in the listing.

    Items not paid for immediately may be resold to another buyer. We appreciate your understanding.

    What is your Shipping Policy?
    • Same Day Shipping for 90% of our orders so you receive your item(s) quickly.

    • We Automatically Combine shipping on multiple purchases to save you money. Shipping is combined at CheckOut so buy all your items and then make one payment.

    • We specialize in International Shipping to anywhere in the world. Any taxes or duties are the responsibility of the buyer.

    • We offer several Shipping Options during CheckOut so you can determine how fast you want it to arrive. Options include: Priority Mail, UPS, Overnight Express and International Shipping.

    • Attention International Buyers: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are your responsibility. Please check with your country's customs office to determine what these additional costs may be prior to bidding/buying.

      Do you ship internationally?
      Yes

      What is your Return Policy?
      Thank you for choosing Imagine Gear for your purchase(s). We are confident you will love your new item(s). However, if something is not right, please contact us right away to resolve any issues. We will respond quickly and fairly to any issue. Here is our "Buyer Friendly" Return Policy:
      • If an item is defective or damaged or DOA, either we or the manufacturer will replace it right away.

      • In the unlikely event that you are not satisfied with your purchase and would like to return it, we are happy to refund your purchase price less shipping charges. Product is to be returned in original unused condition and in original packaging. Please contact us within 30 days of receipt for a return authorization number and shipping instructions.

      • If an item cannot be returned in an original and unused condition, then still contact us so we can work something out together. We believe you will be very pleased with your purchase and will want to buy from Imagine Gear again.

        What Customer Service help do you offer?
        Your can reach Imagine Gear at:

        ImagineGear
        1512 Braintree
        Salt Lake City, UT 84124
        USA
        Tel 801-277-9085
        Fax 801-277-9051
        cs@imaginegear.com